What to include in your auction FAQs?

Indy.auction allows you to add custom FAQs to your auction page, helping bidders feel informed and confident while reducing the number of inquiries you receive.

When writing FAQs, consider the most common questions bidders may have. Consider the information you're planning to include in the lot descriptions and what can also be added to the FAQs for the interested bidders' ease:

1. Lot Information

• Do you have anything to share that applies to all lots?

2. Payment & Fees

• Are there any additional fees (buyer’s fee, VAT, etc.)? You can add this information here. 

3. Shipping & Collection

• Can bidders collect in person? If so, where and when?
• Are international shipping options available?
• Add any information about possible additional fees that may apply (e.g. customs, insurance).

4. Bidding & Reserve Prices

• How do bidding increments work?
• What happens if I win a lot but don’t complete the payment?

5. Organisation & Location

• Who is hosting the auction?
• Where is the organisation based?
• How can I contact the auction organiser?

6. Additional Terms & Conditions

• Are there any buyer obligations after winning a bid?
• Do you accept returns or offer refunds?
• Are there any special terms for international buyers?
  
  

Best Practices for Writing FAQs

• Keep questions short and clear for easy scanning.
• Provide concise but detailed answers—avoid vague responses.
• Use bullet points for readability.
• Update FAQs as needed to address common questions.

Why Are FAQs Important?

Adding a well-structured FAQ section:

✔ Reduces the number of admin emails and inquiries.
✔ Ensures transparency and builds trust with bidders.
✔ Helps bidders feel informed and confident, leading to more engagement.

By tailoring your FAQs to your auction, you provide a seamless experience for your bidders while minimizing admin work.