Recommended late payment protocol

Managing post-auction payments efficiently helps you finalise your sales with confidence. Indy.auction is designed to make this process as straightforward as possible. To streamline your workflow, Indy.auction helps you manage payment requests and reminders directly through the platform.

How payment reminders are sent changes depending on your chosen bidder registration method. Use our guide on how to send a payment reminder email to learn more about bidder registration methods and how they impact payment requests. Use our guide on bidder registration options to learn more about which bidder registration is right for your auction.

Payment follow-up timeline for bidders registered with email only, card validation, or manual approval

For bidders registered via email, card validation, or manual approval, payment requests are sent automatically at the end of the auction. If you need to remind your winning bidders to pay, navigate to the "Sales" tab of your auction and select the option "send payment reminder".

Auction Day

Automated payment request emails are sent to all winning bidders.
The Sales tab begins to populate as bidders complete their payments.

Day 2

Send a Payment Reminder to any winning bidders who have not yet paid by navigating to the Sales tab and select the option to “Send Payment Reminder”.

Day 3

You can send another Payment Reminder via the Sales tab to non-paying bidders as many times as you need.

Day 4

Call the buyer to confirm they received your emails.
If no phone number is available, send another Payment Reminder.

Day 5

Send a manual Overdue Payment Notice with a 48-hour deadline.

Day 7

If no payment is received:

Notify the bidder that the sale has been cancelled.
Contact the underbidder to offer the lot at their bid value.

Payment follow-up timeline for bidders registered with a payment card authorisation

Payment requests aren’t automatically sent to bidders registered through payment card authorisation. Instead in the Sales tab you (the seller) will see the option to process payment. If the bidder's payment fails, then you will see the option to send a payment request. Once you’ve sent the payment request, you will then see the option to send payment reminders.