How do I send a payment reminder email?

Best Practices for Payment Reminders

• Be polite and professional – assume the bidder may have overlooked the payment.

• Reference auction details – include the auction name and lot number.

• Provide a direct link – make it easy for the bidder to complete payment.

• Set clear expectations – state when payment is due to avoid confusion.

Example: Payment reminder email template 

Subject: Friendly Reminder – Payment for [Auction Name], Lot [Number]

Dear [Buyer’s Name],

Our records show that payment for your winning lot ([Lot Number/Description]) has not yet been received.

Please complete payment at your earliest convenience using the link below:
[Insert Payment Link]

If you have already arranged payment, please disregard this message.

Thank you for your prompt attention.

Best regards,
[Your Name / Auction Team]