How do I send a payment reminder email?

How you send a payment reminder depends on your chosen bidder registration method. This article will establish the different ways payment reminders are sent, and provide tips on the best practices for payment reminders. 

Types of bidder registration and how they affect payment requests

1. Registering with email only, card validation, and manual approval – payment requests are sent automatically at the end of the auction. If you need to remind your winning bidders to pay, navigate to the "Sales" tab of your auction and select the option "send payment reminder".

2. Registering with credit card – payment requests aren't automatically sent when your auction finishes. Instead, in the "Sales" tab you will see the option to "send payment request". Once you have sent the payment request, you will then see the option to see "send payment reminder". 

Best Practices for Payment Reminders

• Be polite and professional – assume the bidder may have overlooked the payment.

• Reference auction details – include the auction name and lot number.

• Provide a direct link – make it easy for the bidder to complete payment.

• Set clear expectations – state when payment is due to avoid confusion.