Recommended late payment protocol

Payment Follow-Up Timeline

Auction Day

• Automated payment request emails are sent to all winning bidders.

• The Sales tab begins to populate as bidders complete their payments.

Day 2

• Export the Lot Listing Page and cross-check with the Sales tab.

• Send a Polite Payment Reminder to any winning bidders who have not yet paid.

Day 4

• Send a Late Payment Reminder email to non-paying bidders.

Day 6

• Call the buyer to confirm they received your emails.

• If no phone number is available, send another follow-up email.

Day 8

• Send an Overdue Payment Notice with a 48-hour deadline.

Day 10

• If no payment is received:

  • Notify the bidder that the sale has been cancelled.

  • Contact the underbidder to offer the lot at their bid value.