How are payments collected? 

How payments are collected (step-by-step)

Before you publish your auction

• You have a Paypal or Stripe account and it’s connected to your Indy account.

• Your payment provider account is verified (email/identity/bank details) so it can receive pay-outs.

Step-by-step: how payments are collected

1. Connect a payment provider

   • On your Indy account, open your Account tab and connect either PayPal or Stripe or both.

   • Follow the provider’s authentication and verification steps, see Setting up your payment method for full instructions.

2. Create and publish your auction

   • Upload your auction details and lots, and publish your auction. 

3. Buyer completes payment after winning

   • When the auction ends, winning bidders receive an email congratulating them and prompting them to complete payment through the checkout flow.

   • The payment is processed by your connected provider (PayPal or Stripe).

4. Check the sales tab for payment status

   • Open the auction and go to the Sales tab. Sales will populate there as buyers pay.

   • Use the Status column to confirm whether a buyer’s payment is Paid or Unpaid, or otherwise. 

5. Platform fee is deducted automatically

   • Once the buyer’s payment is confirmed, our fee is automatically deducted from the sale before the funds are forwarded to your connected provider.

6. Funds arrive in your PayPal/Stripe account

   • After processing, the net funds (sale amount minus platform fee and any provider transaction fee) will appear in your PayPal or Stripe balance.

   • Provider processing timelines vary; funds typically show within a short processing window but exact timing depends on PayPal/Stripe.

7. Withdraw funds from your payment provider

   • Use your PayPal or Stripe dashboard to transfer money to your bank account or follow the provider’s withdrawal options. Provider withdrawal times and any withdrawal fees are managed by PayPal/Stripe.