Auction Management
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      Customising email notifications

        Indy offers default templates for transactional emails sent to bidders throughout the auction process, from account creation to payment settlement. Below is a list of these email notifications:

        • OTP Verification
        • Auction Registration - Bidding Paddle
        • Auction Registration (pending approval)
        • Auction Registration (approval rejected)
        • Max Bid Confirmation
        • Outbid Notification
        • Payment Request (automated)
        • Payment Receipt

        Pro plan users can customise these templates to align with their brand voice.


        To customise email templates:

        1. Go to Account > Settings.
        2. Scroll to Email Template Configuration.
        3. Choose the email type from the dropdown.
        4. Click Edit to modify the text (only black text is editable; grey text is fixed).
        5. Upload a logo image to save your changes.
        6. Click Update before moving to the next template.


        Also see: Customising your auction sub-domain