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How do I prepare for shipping logistics post auction?

Step 1: Prioritise sold lots

After the auction ends, review the results and identify the lots that are guaranteed to sell. Focus first on these items, as they will require immediate attention for fulfilment and delivery.

Step 2: Prepare for physical item shipments

If the lot involves a physical item, start coordinating shipping as soon as the sale is confirmed:

  • Confirm payment: Ensure the winning bidder has completed checkout.

  • Contact buyer: Contact the buyer to confirm shipping details and provide an invoice or quote if these were not already agreed upon or included in the lot description.

  • Package the item: Safely package the item, using protective materials if necessary.

  • Communicate updates: Keep the buyer informed with tracking information once the item has been dispatched.

Step 3: Fulfil experiences

For experience-based lots, preparation is about ensuring a seamless handover:

  • Confirm details: Reach out to the winning bidder to agree on dates, times, or other specifics.

  • Provide instructions: Share all necessary information to redeem or attend the experience.

  • Coordinate with providers: If a third party is involved, confirm arrangements in advance to avoid delays.

Step 4: Maintain clear communication

Transparency is key to buyer satisfaction. Whether shipping a package or organising an experience, keep the buyer updated at every stage until fulfilment is complete.