When processing payments for your auction, we recommend following the below timeline.
Timeline
Seller Action
Auction Day
Automated payment request emails is sent to the winning bidders.
The 'Sales' tab within the auction will begin to populate with orders as bidders complete their payments.
Day 2
Export the 'Lot Listing Page' and crosscheck against the 'Sales' tab to see which of the winning bidders have completed payment.
Send a 'Polite Payment Reminder' email to the winning bidders who have yet to complete payment.
Day 4
Send a 'Late Payment Reminder' email.
Day 6
Call the buyer to confirm they have received your emails. If there is no phone number, try sending another email to check they have received the payment request.
Day 8
Send a legal 'Overdue Payment' email with a 48 hour deadline to pay.
Day 10
If still no payment, inform the user the sale has been cancelled.
Contact the underbidder to make the purchase at their bid value.
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