Customising your auction
      Back to home
      1. Help Centre
      2. Customising your auction

      Customising email notifications

        Indy offers default templates for transactional emails sent to bidders throughout the auction process, from account creation to payment settlement. Below is a list of these email notifications:

        • OTP Verification
        • Auction Registration - Bidding Paddle
        • Auction Registration (pending approval)
        • Auction Registration (approval rejected)
        • Max Bid Confirmation
        • Outbid Notification
        • Payment Request (automated)
        • Payment Receipt

        Pro plan users can customise these templates to align with their brand voice.


        To customise email templates:

        1. Go to Account > Settings.
        2. Scroll to Email Template Configuration.
        3. Choose the email type from the dropdown.
        4. Click Edit to modify the text (only black text is editable; grey text is fixed).
        5. Upload a logo image to save your changes.
        6. Click Update before moving to the next template.


        Also see: Customising your auction sub-domain